Plan du cours
Prerequisites
No technical background required. Helpful (not required): basic familiarity with AI tools such as ChatGPT or Microsoft Copilot.
Audience
- Team Leaders and Middle Managers
- Project / Product Managers
- Heads of Functions (Operations, Customer Service, Sales)
- HR Business Partners (optional)
Introduction (Human Factors in AI Adoption)
- Why AI adoption fails in real teams: human factors, not tools
- Trust calibration: under-reliance vs over-reliance (automation bias)
- Accountability: “AI can assist, humans remain responsible”
1. Calibrated Reliance (Safe Use in Daily Work)
- Use-case boundaries: what is appropriate for AI, what is not
- Stop rules: when to pause, verify, or escalate
- Common failure patterns and early warning signs
2. Verification Standards (Quality Without Slowdowns)
- Practical verification levels (light, standard, strict)
- Red flags: hallucinations, outdated facts, missing sources, sensitive content
- “Second source” and traceability basics (what to log)
3. Accountability and Decision Hygiene
- Ownership: who validates, who decides, who signs off
- Escalation triggers and decision thresholds
- Decision log: minimum evidence and documentation
4. Team Agreements Workshop (Core Deliverable)
- Working agreement structure: trigger, action, evidence, owner, consequence
- Examples for common workflows (emails, analysis, customer comms, internal docs)
- Aligning agreements with company policy and confidentiality rules
5. Trust and Psychological Safety
- Typical fears: replacement, loss of competence, loss of status
- Manager scripts: how to talk about AI without hype or panic
- Conflict patterns: “pro-AI” vs “anti-AI” and how to de-polarize
6. Light Incident Response (AI Mistakes and Near-Misses)
- Classify incidents: low/medium/high impact
- Contain and communicate (internally and with customers when needed)
- Learning loop: update agreements, templates, and rituals
7. 30-Day Adoption Plan
- Team rituals: weekly check-in, prompt review, incident review, decision review
- Metrics that matter: adoption quality, rework, escalations, trust indicators
- Next steps and follow-up plan
Pré requis
- Basic familiarity with everyday workplace workflows (email, docs, meetings).
- Helpful (not required): prior exposure to AI tools such as ChatGPT or Microsoft Copilot
Audience
- Team Leaders and Middle Managers
- Project / Product Managers
- Heads of Functions (Operations, Customer Service, Sales)
- HR Business Partners
Nos clients témoignent (4)
La connexion avec le formateur et les personnes.
Cristiana Dragoescu - Ness
Formation - Stress Management and Prevention
Traduction automatique
Scan corporel
Piotr Chwiedziewicz - Grupa OLX
Formation - Mindfulness for Business Professionals
Traduction automatique
La séance d'objectifs SMART a été la partie la plus agréable de la formation, elle m'a aidé à gérer mon temps efficacement. Elle m'a permis de définir mes objectifs avec plus de clarté et j'ai vraiment vu que fixer des objectifs SMART peut s'appliquer à presque tout, comme les finances, la vie sociale, la carrière et le développement personnel.
Manot Sae - MVCI (Thailand) Limited
Formation - Workshop: Boost your productivity with this new method!
Traduction automatique
Pertinence de la formation et réflexion sur les comportements déjà observés chez les autres et chez moi-même.
Vincent McCarthy - SSE Generation Ltd,
Formation - Human Factors Essentials
Traduction automatique