Plan du cours
Introduction and Workshop Goals
- Welcome, agenda, and workshop outcomes
- Aligning closing skills to company sales targets and values
- Personal baseline assessment and goal setting for the day
Understanding Buyer Psychology
- Buyer motivations, decision triggers, and risk perception
- Identifying economic, technical, and personal decision drivers
- Mapping buyer stages to closing tactics
Structuring the Close: A Repeatable Process
- Frameworks for consistent, stage-based closes
- Creating checklists and close readiness signals
- Adapting the process for short and long sales cycles
Effective Questioning and Listening
- High-impact closing questions and when to use them
- Active listening techniques to surface hidden objections
- Turning answers into clear next-step commitments
Handling Objections and Negotiation Tactics
- Classification of objections and tailored response patterns
- Negotiation principles that preserve margin and relationships
- Roleplay: converting objections into opportunities to close
Closing Scripts, Trial Closes, and Language to Use
- Proven closing scripts and customizable templates
- Using trial closes to test readiness and secure micro-commitments
- Words and phrases that increase urgency without pressure
Handling Price and Value Conversations
- Framing price as value and ROI for different buyer types
- Anchoring, bundling, and concession strategies
- Practice scenarios: pitching value and responding to price pushback
Follow-up, Commitments, and Post-Close Activities
- Designing follow-up cadences that maintain momentum
- Securing explicit commitments and next steps in writing
- Handover best practices to onboarding or delivery teams
Practical Roleplay Sessions and Peer Coaching
- Paired roleplays covering common seller and buyer archetypes
- Structured peer feedback using observed behaviors
- Refinement cycles and coach-led demonstrations
Action Planning and Measurement
- Creating a personal 30-day closing action plan
- Selecting simple metrics to track closing improvements
- Preparing a manager handoff for reinforcement and coaching
Summary and Next Steps
Pré requis
- Basic understanding of the sales process and customer journeys
- Experience engaging with prospects or customers
- Willingness to practice roleplay and receive peer feedback
Audience
- Sales representatives and account executives
- Field sales and inside sales teams
- Sales managers and team leaders responsible for closing performance
Nos clients témoignent (4)
Irma était à l'écoute de nos apprenants et des besoins de notre entreprise. Il était clair qu'elle nous écoutait activement grâce au retour d'information qu'elle nous a ensuite fourni.
Siobhan - Raintree
Formation - Digital Marketing for Software-as-a-Service (SaaS)
Traduction automatique
Réponses avec solutions et utilisation pratique.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Formation - Google AdWords: Beginner to Advanced
Traduction automatique
Elle a pu répondre facilement aux questions de chacun, ce qui témoigne clairement de son expertise.
Yunus - Vodacom
Formation - Digital Marketing
Traduction automatique
L'idée que je pouvais poser n'importe quelle question et passer d'un sujet à l'autre et le fait que la formation était adaptée à ce que j'avais besoin de savoir.
Christian - Informa
Formation - B2B Brand Management
Traduction automatique