Course Outline

Introduction to Feedforward

  • Feedback vs feedforward: key differences
  • Why feedforward works: focus on strengths and future possibilities
  • Evidence and business cases for forward-focused coaching

Core Principles and Techniques

  • Giving concise, specific, and future-oriented suggestions
  • Using positive language and avoiding judgmental framing
  • Open-ended questions and active listening for constructive dialogue

Practical Feedforward Conversations

  • Structured feedforward script: request, suggest, commit
  • Role-play: one-on-one feedforward sessions
  • Peer coaching and rapid practice rounds

Adapting Feedforward to Contexts

  • Team meetings and standups: short, actionable suggestions
  • Remote and asynchronous feedforward practices
  • Cross-cultural considerations and psychological safety

Handling Difficult Conversations

  • Combining feedforward with corrective conversations when needed
  • De-escalation techniques and reframing for constructive outcomes
  • Setting boundaries and follow-up commitments

Embedding Feedforward in Your Team

  • Designing simple routines and rituals to sustain practice
  • Measuring impact: qualitative and simple quantitative indicators
  • Action planning: draft your team’s feedforward rollout plan

Troubleshooting

  • Common obstacles and how to overcome resistance
  • When feedforward alone is insufficient and solutions
  • Coaching resources and escalation paths

Summary and Next Steps

Requirements

  • Basic understanding of team leadership and communication principles
  • Experience leading or coordinating small teams is beneficial
  • Willingness to participate in role-plays and peer coaching

Audience

  • Team leaders
  • Managers
  • Supervisors
  • HR professionals
 7 Hours

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Price per participant

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