Course Outline
Introduction to Feedforward
- Feedback vs feedforward: key differences
- Why feedforward works: focus on strengths and future possibilities
- Evidence and business cases for forward-focused coaching
Core Principles and Techniques
- Giving concise, specific, and future-oriented suggestions
- Using positive language and avoiding judgmental framing
- Open-ended questions and active listening for constructive dialogue
Practical Feedforward Conversations
- Structured feedforward script: request, suggest, commit
- Role-play: one-on-one feedforward sessions
- Peer coaching and rapid practice rounds
Adapting Feedforward to Contexts
- Team meetings and standups: short, actionable suggestions
- Remote and asynchronous feedforward practices
- Cross-cultural considerations and psychological safety
Handling Difficult Conversations
- Combining feedforward with corrective conversations when needed
- De-escalation techniques and reframing for constructive outcomes
- Setting boundaries and follow-up commitments
Embedding Feedforward in Your Team
- Designing simple routines and rituals to sustain practice
- Measuring impact: qualitative and simple quantitative indicators
- Action planning: draft your team’s feedforward rollout plan
Troubleshooting
- Common obstacles and how to overcome resistance
- When feedforward alone is insufficient and solutions
- Coaching resources and escalation paths
Summary and Next Steps
Requirements
- Basic understanding of team leadership and communication principles
- Experience leading or coordinating small teams is beneficial
- Willingness to participate in role-plays and peer coaching
Audience
- Team leaders
- Managers
- Supervisors
- HR professionals
Testimonials (4)
Explains well the topic.
Gilbert Pineda - Quartzelec Ltd (Philippines Branch)
Course - Leadership 101
Clearly explained theory combined with trainer enthusiastically recounting his past experience, making the concepts much more relatable / memorable. Friendly and passionate trainer.
Jacob Tan - Singapore Management University
Course - Leadership Development for Engineers
Info about RPA, AI and IoT.
Jubilee Petil - Accenture Inc.
Course - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
I generally was benefit from the interaction and flexibility.