Course Outline
Introduction
Overview of Emotional Intelligence
- Main components
- Developing competencies
Managing Emotions to Enhance Work Performance
- Self-awareness: measuring your EQ
- Communication styles
- Self-regulation methods
- Creating a plan to raise your EQ
Reading Other People's Emotions
- Empathy and active listening
- Non-verbal communication
- Handling sensitive situations
Developing Emotional Intelligence in Teams
- The ideal team player
- High performing teams
- Giving and receiving feedback
- Assessing your team: Team EQ checklist
Working With Others in a Team
- Creating shared goals
- The DISC behavioral styles
- Assessing your behavioral style and preferred style
- Participation and collaboration
Using Emotional Intelligence in Difficult Situations
- Change management
- Conflict in teamwork
- The equation of trust
Using Emotional Intelligence to Build a Positive Workplace
- Influencing others (motivate, inspire, encourage, and evaluate)
- Managing relationships with colleagues
- Building team emotional resilience
Summary and Conclusion
Requirements
- Working in a team within an organization
Audience
- Teams at all levels across an organization
- Cross-functional teams
Testimonials (2)
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
It was a useful experience from both a professional and personal point of view. The trainer was very knowledgeable and gave us important information to use in the workplace, but also in private life. I was able to reflect on my own character traits and those of the people around me and through them, benefit or improve myself. The stress management exercises were simple and helpful to apply.