Course Outline
Module 1: Why Agile Service Management?
Module 2: Agile Service Management
Module 3: Leveraging Related Guidance
Module 4: Agile Service Management Roles
Module 5: Agile Process Engineering
Module 6: Agile Service Management Artifacts
Module 7: Agile Service Management Events
Module 8: Agile Process Improvement
Requirements
PREREQUISITES
Some Familiarity with ITSM processes and Scrum is recommended.
Testimonials (4)
High level of commitment and knowledge of the trainer
Jacek - Softsystem
Course - DevOps Engineering Foundation (DOEF)®
The break down of what DevOps can do. Possible Automation Integration.
Adeyinka Adekoya - NTPF
Course - Continuous Testing Foundation (CTF)®
working with DevOps Toolchain
Kesh - Vodacom
Course - DevOps Foundation®
new information