ITIL® training courses demonstrate through interactive hands-on practice how to manage IT service to deliver better value to customers.
Leuven
Park Inn by Radisson Leuven, Martelarenlaan 36, Leuven, Belgium, 3010
Leuven
Louvain (in Dutch Leuven, in German Löwen) is a Dutch-speaking city in Belgium located in the Flemish Region, capital of the province of Flemish Brabant and capital of the district that bears its name. It is watered by the Dyle, a tributary of the Rupel. It is a university city where the Katholieke Universiteit Leuven is located, a Dutch-speaking branch born from the split of the oldest university in Belgium. Leuven is also known for hosting the headquarters of AB InBev, the largest brewery in the world. Leuven is the beer capital of Belgium.
This instructor-led, live training in Leuven (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.
By the end of this training, participants will be able to:
Understand key concepts and structure of ITIL 4.
Apply service design and architecture practices aligned with ITIL 4 principles.
Implement effective delivery and sustainability of ICT services.
Evaluate real-world cases and simulate ITSM practices.
This training is designed for professionals who already hold an ITIL® 4 Foundation certification and want to update their knowledge to the latest ITIL® 5 framework.
It provides a focused and efficient transition, highlighting the key differences, new concepts, and expanded practices introduced in ITIL® 5.
This training provides a comprehensive introduction to ITIL® 5 - the modern framework for managing digital products and services in today’s fast-changing environments. It equips participants with a solid understanding of how organizations can create value through effective service management and collaboration.
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Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
Provisional Upcoming Courses (Contact Us For More Information)
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