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Course Outline
Understanding Warranty Structures in Maximo
- Warranty concepts and term definitions
- Asset and item-level warranty coverage
- Mapping warranties to maintenance workflows
Configuring Warranty Entitlements
- Setting up entitlement rules
- Associating warranties with assets and components
- Managing dates, limits, and conditions
Warranty Claims Processing
- Creating warranty claims from work orders
- Routing, approvals, and documentation
- Monitoring claim status and progress
Vendor Response Tracking
- Logging vendor communications
- Managing approvals, denials, and adjustments
- Integrating vendor feedback into maintenance strategies
Linking Assets to Warranty Information
- Associating warranty records with asset hierarchies
- Handling replaced parts and swapped components
- Ensuring accuracy across asset records
Procurement and CM Integration
- Connecting warranty details to purchasing activities
- Aligning change management processes with warranty impacts
- Ensuring data continuity between procurement and maintenance
Exception Handling and Special Cases
- Managing expired or voided warranties
- Handling partial claims or disputed coverage
- Correcting entitlement mismatches
Hands-On Warranty Scenarios
- Processing full warranty claims end to end
- Simulating vendor interactions and follow-up
- Applying warranty rules to real maintenance cases
Summary and Next Steps
Requirements
- An understanding of asset management lifecycles
- Experience with maintenance or procurement workflows
- Familiarity with basic Maximo navigation
Audience
- Warranty administrators
- Engineering support personnel
- Maintenance and reliability coordinators
14 Hours
Testimonials (1)
The trainer has hands-on knowledge and experience of APIC.
