Course Outline
Introduction to ChatGPT
- What is ChatGPT and how does it work?
- Overview of ChatGPT for customer service
Enhancing Customer Interactions
- Using ChatGPT to provide personalized customer support
- Leveraging ChatGPT for efficient ticket handling and issue resolution
- Implementing ChatGPT for multilingual support
Developing ChatGPT-powered Chatbots
- Designing conversational flows and user experiences
- Training chatbots to handle common customer inquiries
- Integrating ChatGPT-powered chatbots into existing customer service systems
Automation and Efficiency
- Automating repetitive tasks and inquiries with ChatGPT
- Streamlining customer service workflows with ChatGPT
- Implementing proactive customer engagement using ChatGPT
Best Practices for ChatGPT in Customer Service
- Ensuring consistent and accurate responses with ChatGPT
- Addressing privacy and security considerations
- Monitoring and evaluating ChatGPT performance and customer feedback
Ethical Use of ChatGPT in Customer Service
- Avoiding biases and promoting inclusivity in customer interactions
- Transparency and disclosure when using ChatGPT-powered systems
- Exploring ethical considerations and responsible AI use in customer service
Future Trends and Developments
- Emerging advancements in ChatGPT and customer service
- Implications of AI in the future of customer support
- Opportunities for innovation and growth in customer service with ChatGPT
Summary and Next Steps
Requirements
- Basic computer experience
- Familiarity with customer service principles and practices
Audience
- Customer service representatives
- Customer support managers
- Call center agents
- Customer experience professionals
Testimonials (5)
I really appreciated Vincent's enthusiasm, professionalism and knowledge. I was able to do well-guided and illustrated practical exercises, directly applying the AI tool in the context of my professional activity as a communications manager for unions. This was made possible by the interview prior to the 2-day training to determine the training program.
Claude - Internationale de l'Éducation
Course - ChatGPT for Content Creation
Machine Translated
Specific knowledge provided in an accessible way. Answering questions and dispelling doubts
Szymon - Web INnovative Software Sp. z o.o.
Course - ChatGPT (GPT-4) for Developers
Machine Translated
Real life examples.
Craig - Hollard Insure
Course - ChatGPT
His way of gaining audience
Venkata Narasimha Murthy - 6Point6
Course - ChatGPT for Automation
How she could engage with us on all levels