Course Outline

Module 1: Waarom Agile Service Management?

Module 2: Agile Service Management

Module 3: Gebruikmaken van gerelateerde richtlijnen

Module 4: Agile Service Management Rollen

Module 5: Agile Procestechniek

Module 6: Agile Service Management Artefacten

Module 7: Agile Service Management Evenementen

Module 8: Agile Procesverbetering

Requirements

VOORWAARDEN

Enige bekendheid met ITSM-processen en Scrum wordt aanbevolen.

 14 Hours

Number of participants



Price per participant

Getuigenissen (2)

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